Our services
Accident Management Services in London
From recovery and replacement vehicles to claims support and repairs, we help coordinate everything after a non-fault accident. One point of contact, with practical support throughout.
Accident Management
Non-Fault Accident Management
When you’ve had a non-fault accident, you shouldn’t have to coordinate recovery companies, replacement vehicles, insurers and repairers yourself.
We act as your single point of contact. After your first call we review what happened, explain the services and options that may be available, and then help coordinate each stage, from recovery through to getting your vehicle back on the road.
Replacement Vehicles
Replacement Vehicles After an Accident
Subject to eligibility, we can help arrange a suitable replacement vehicle while your own vehicle is being repaired or your claim is being resolved.
Being without a vehicle can affect your work, your family and your everyday routine. We’ll talk you through eligibility at the start, and where a replacement vehicle is available we help arrange it so you can keep moving.
Vehicle Recovery
Vehicle Recovery
If your vehicle cannot be driven following an accident, we can help arrange recovery and transportation to an appropriate location.
That might be a repairer, a place for assessment or secure storage, depending on what happens next. Recovery is coordinated alongside the rest of your case, so you’re not left arranging it separately.
Claims Support
Accident Claims Support
We help coordinate the claims process, communicate with relevant parties and keep you informed as your case progresses.
Claims can involve a lot of back-and-forth. We help manage that communication and keep your claim moving alongside your recovery, replacement vehicle and repairs, so you always know where things stand.
Repair Management
Accident Repair Management
From vehicle assessment to professional repairs, we help coordinate the process so your vehicle can be safely returned to the road.
We help arrange for your vehicle to be assessed, coordinate professional repairs and keep you updated along the way, then help coordinate the final stages once it’s ready.
Secure Vehicle Storage
Secure Vehicle Storage
Where required, damaged vehicles can be stored while inspections, assessments and repairs are being arranged.
If your vehicle can’t go straight to a repairer, we can help arrange storage as part of the wider process, coordinated with recovery, assessment and repairs.
PCO & Private-Hire Support
PCO & Private-Hire Driver Support
We can assist eligible PCO and private-hire drivers following non-fault accidents with accident management and replacement vehicle arrangements.
When your vehicle is your livelihood, time off the road matters. Talk to us about your vehicle and how you use it for work, and we’ll explain the support that may be available.
How it works
How Our Accident Management Process Works
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Step 1: Tell Us What Happened
Contact our team and provide the basic details of your accident.
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Step 2: We Assess Your Case
We’ll review the circumstances and explain the services and options that may be available.
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Step 3: Recovery & Replacement
Where required, we can help arrange recovery and, subject to eligibility, a suitable replacement vehicle.
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Step 4: Claim & Repair Coordination
We help coordinate the relevant parties, vehicle assessment and repair process while keeping you informed.
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Step 5: Get Back on the Road
Once your vehicle is repaired and ready, we help coordinate the final stages.
Questions
Frequently Asked Questions
If your question isn’t answered here, our team will be happy to help.
What is a non-fault accident?
Generally, a non-fault accident is one where another party is considered responsible, for example if your vehicle was hit from behind while stationary. If you’re not sure whether your accident is non-fault, get in touch and we’ll talk it through with you.
Will I get a replacement vehicle?
Replacement vehicles are subject to eligibility. We’ll review your circumstances when you first contact us and explain whether a replacement vehicle may be available to you.
My car can’t be driven. What should I do?
Make sure everyone is safe first, and call 999 if anyone is injured or there is a danger on the road. Then contact us and we can help arrange recovery and transportation to an appropriate location.
Do you help PCO and private-hire drivers?
Yes. We can assist eligible PCO and private-hire drivers following non-fault accidents with accident management and replacement vehicle arrangements.
What information should I have ready?
It helps to have the date, time and location of the accident, your vehicle registration, and the other driver’s details and any photos if you have them. Don’t worry if you don’t have everything; we’ll guide you through what’s needed.
Do I have to deal with repairers and other parties myself?
No. That’s what we’re here for. We act as your single point of contact and help coordinate recovery, claims, repairs and, where eligible, a replacement vehicle.
Not Sure Which Service You Need?
You don’t need to work it out yourself. Tell us what happened and we’ll explain the services and options that may be available to you.
- Personal support
- Clear communication
- One point of contact